FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

How to place an order to purchase goods?

Select product ->Add to cart ->Enter cart checkout ->Fill in shipping address ->Select payment method ->Submit order and complete payment.

Can I modify the address or product information after submitting the order?

Once the order is successfully submitted, the information cannot be modified by oneself. If you need to make any modifications, please contact customer service promptly (working hours: 9:00-18:00).

How to obtain coupons?

Coupons can be redeemed through mall activities, member points redemption, or by following official social media. After distribution, they can be viewed in "My Account - Coupons".

What should I do if I forget my login password?

Click on 'Forgot Password' on the login page, follow the prompts to verify with your phone number or email and reset your password.

How to handle account theft or abnormal orders?

Please contact customer service immediately to freeze your account and verify the order status. Suggest regularly changing passwords and binding mobile verification.

CONTACT US

Contact Us

Zhejiang Kangpuer Hardware Co., Ltd.

Address: No. 15, Chiyan Industrial Zone, Chuanliao Town, Qingtian County, Zhejiang Province, China

Tel: 0086-578-6678666

Fax: 0086-578-6678777

E-mail: kangpuersales@163.com

Postal Code: 323900